Who to contact
Your provider runs your subscription: the channels, films, logins and renewals. Contact them for anything these pages don't fix.
- How: The way they gave you, or Help on your account page. The answer appears on that page.
- What to say: Which device and app, which channel or film, and what you see on the screen.
Send the app's logs
If your provider asks for logs, open Settings, About & help and choose Send logs to support. Then give them the support ID shown under Last support ID.